Privacy Policy
Privacy Policy – Forest TMS
Last updated: [10-12-2025]
Forest TMS (“we”, “us”, “our”) provides reservation, CRM and operational tools for restaurants. We are committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, how we use it, and your rights under the UK GDPR and Data Protection Act 2018.
1. Who We Are
Forest TMS is owned and operated by Forest TMS Ltd, a company registered in the United Kingdom.
Company number: 16914172
​
We act as a Data Controller for users of our website and platform. For restaurant clients, we may act as a Data Processor depending on the service.
2. Data We Collect
We collect the following types of information:
A. Information you provide
Name, email address, phone number
Restaurant/business details
Account login details
Messages or enquiries sent through our forms
Billing information (processed securely by third-party payment providers)
B. Information collected automatically
IP address
Browser type and device information
Usage data and activity logs
Cookies and analytics
C. Reservation data (for restaurant clients)
If you use our platform to manage bookings:
Guest name and contact details
Reservation history
Notes provided by the restaurant
Restaurants remain responsible for collecting guest consent where required.
3. How We Use Your Data
We use personal data for:
Creating and managing your account
Providing access to Forest TMS tools and services
Customer support and communication
Processing payments (via third-party processors like Stripe)
Improving our platform, security monitoring and analytics
Sending product updates or marketing communications (you can opt out anytime)
We do not sell personal data.
4. Legal Basis for Processing
Under UK GDPR, we process data based on:
Contract – to provide our services
Legitimate interests – platform improvement, fraud prevention, analytics
Consent – marketing emails or where required by law
Legal obligation – accounting, compliance
5. Cookies and Analytics
We use cookies to improve website performance, remember your preferences, and run analytics (e.g., Google Analytics, Wix Analytics).
You can update cookie settings in your browser at any time.
6. Data Sharing
We may share data with:
Service providers (hosting, email, analytics, payment processors)
Restaurant clients using our platform (for guest reservation data)
Legal authorities if required by law
All third-party providers must comply with UK GDPR and only process data on our instructions.
7. International Transfers
If we transfer data outside the UK, we use lawful safeguards such as:
UK adequacy regulations
Standard Contractual Clauses (SCCs)
8. Data Retention
We keep personal data only as long as needed for:
Providing the service
Legal, tax, or regulatory requirements
Resolving disputes
You can request deletion at any time.
9. Your Rights
Under UK GDPR you have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Object to processing
Restrict processing
Data portability
Withdraw consent at any time
To exercise these rights, contact us at [insert email].
10. Security
We use industry-standard security measures to protect your data, including:
Encrypted storage
Secure access controls
Regular monitoring and audits
No online system is completely risk-free, but we take all reasonable steps to safeguard information.
11. Children
Forest TMS is not intended for users under 16. We do not knowingly collect data from children.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.
13. Contact Us
If you have questions about this policy or how we handle personal data:
​
Forest TMS Ltd